Domestic Monitoring Officer Job Opportunity – Middlesbrough, United Kingdom

Are you looking for a rewarding healthcare support role in the UK? An exciting opportunity is available for a Domestic Monitoring Officer based at James Cook University Hospital, Middlesbrough. This position offers the chance to contribute to patient safety, hospital cleanliness, and service quality while working in a supportive and professional environment.

Job Details

Position: Domestic Monitoring Officer
Location: James Cook University Hospital, Middlesbrough, TS4 3BW
Salary: £17,334.20 per annum plus excellent benefits
Working Hours: Part-time, 25 hours per week
Schedule: Monday to Friday, 12:30 PM – 5:30 PM

About the Role

As a Domestic Monitoring Officer, you will play a key role in ensuring hospital environments meet the highest standards of cleanliness, safety, and compliance. Your work will support patient care, staff wellbeing, and a safe environment for visitors.

The position involves conducting audits, monitoring compliance standards, producing reports, and supporting operational teams in maintaining healthcare quality standards.

Key Responsibilities

The successful candidate will be responsible for:

Carrying out scheduled and unannounced audits across hospital wards and departments.
Monitoring compliance with infection control procedures and cleanliness standards.
Assessing service-level agreements and operational performance.
Recording inspection activities accurately using FM First systems.
Producing detailed reports outlining findings, trends, and corrective actions.
Following up on non-conformances and escalating issues when necessary.
Providing guidance and support to teams on compliance requirements and continuous improvement initiatives.

Requirements

Candidates should possess:

Experience in auditing, monitoring, or compliance activities.
Previous healthcare sector experience is desirable.
Strong analytical skills with the ability to interpret data and identify trends.
Excellent communication and stakeholder engagement skills.
A fair, objective, and detail-oriented approach to work.
Ability to manage multiple audits and deadlines effectively.

Vetting and Pre-Employment Checks

Successful applicants will be required to complete:

A Standard DBS Check.
Occupational Health Questionnaire.

These checks help ensure a safe working environment and provide appropriate workplace support.

Benefits and Rewards

Annual Leave

25 days annual leave plus bank holidays.
Option to purchase up to five additional leave days per year.

Pension Scheme

Up to 6% contributory pension scheme.

Training and Career Development

Access to more than 1,100 internal training courses.
Funding opportunities for qualifications and apprenticeships.
Mentoring programs and internal progression opportunities.

Health and Wellbeing Support

Employee Assistance Programme.
Bupa Anytime HealthLine.
Wellbeing mobile application.
30% discount at Serco-managed leisure centres.
24/7 virtual GP service access.

Employee Discounts

Discounts at approximately 1,000 retailers.
Savings on food, clothing, entertainment, travel, and leisure activities.

Charity and Volunteering

Paid volunteering day.
Payroll Giving Scheme for tax-free charitable donations.
Opportunity to support the Serco People Fund Charity.

Employee Networks

Employees can participate in support networks that promote inclusion and connection, including groups for:

LGBTQIA+ colleagues
Women
Parents and carers
People with disabilities
Veterans
Colleagues from diverse cultural backgrounds

Why Apply?

This Domestic Monitoring Officer position offers the opportunity to make a real difference in healthcare services by helping maintain high standards of cleanliness, safety, and compliance. It is ideal for individuals with auditing and compliance experience who are passionate about supporting patient wellbeing and operational excellence within a healthcare environment.