Main Gate Receptionist Job Opportunity At Defence Academy of the United Kingdom
Main Gate Receptionist Job Opportunity At Defence Academy of the United Kingdom
A great opportunity is available for a Main Gate Receptionist at the Defence Academy of the United Kingdom, SN6 8LA. This role is ideal for a professional with strong customer service skills, attention to detail, and the ability to manage administrative and security-related duties in a structured environment.
Job Details
- Position: Main Gate Receptionist
- Location: Defence Academy of the United Kingdom, SN6 8LA
- Salary: Competitive plus benefits
- Schedule: Permanent / Part-time / 22.5 hours
- Working Hours: Monday – Friday, 7:30am – 12:00pm
About the Role
As a Main Gate Receptionist in the Defence team, you will play a key role in ensuring all contractors on site are inducted, compliant, and safe. Your work helps create a secure and well-managed environment where operations run smoothly and responsibly.
Working at the heart of the Contractor Control Office, you will support the safe delivery of essential services by maintaining accurate records, managing contractor access, and upholding high standards of health and safety. Your efforts will positively impact colleagues, visitors, and the wider community by ensuring a safe and compliant site.
Key Responsibilities
You will be responsible for:
- Managing contractor inductions and ensuring all individuals complete required health and safety briefings annually
- Maintaining accurate records and spreadsheets to support audit requirements and compliance
- Verifying contractor arrivals, sign-in processes, and on-site working locations
- Updating and managing systems such as TOPdesk to ensure records are current and accessible
- Issuing contractor passes and lanyards in line with compliance requirements
- Monitoring and reporting daily contractor numbers to relevant stakeholders
- Providing administrative and front desk support, including handling queries, emails, and phone calls
Candidate Requirements
The ideal candidate should have:
- Strong customer service skills with a proactive and professional approach
- Excellent communication skills, both written and verbal
- Good working knowledge of Microsoft Office (Outlook, Word, Excel)
- Strong attention to detail and ability to maintain accurate records
- Ability to manage competing priorities and stay composed under pressure
Training and Career Development
We are committed to supporting your growth and development. You will have access to:
- Over 1,100 internal training courses
- Funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships)
- Mentoring opportunities
- Strong focus on internal progression
Benefits Package
Health and Wellbeing
- Employee Assistance Programme
- Bupa Anytime HealthLine
- Wellbeing app
- 30% discount at Serco-managed leisure centres
- 24/7 access to virtual GP service
Financial and Lifestyle Benefits
- Competitive holiday package
- Up to 6% contributory pension scheme
- Discounts across around 1,000 retailers (food, clothing, travel, entertainment, and more)
Charity and Community
- Paid volunteering day
- Payroll Giving Scheme for tax-free charitable donations
- Opportunity to support Serco People Fund Charity
Employee Networks
Our employee networks promote inclusion and connection across all levels of the organisation. They support and empower colleagues including:
- LGBTQIA+ employees
- Women
- Parents and carers
- People with disabilities
- Veterans
- Colleagues from all cultural backgrounds
Why Apply?
This Main Gate Receptionist role is a great opportunity to work in a structured and professional environment where you can contribute to safety, compliance, and operational excellence. It is ideal for individuals with strong administrative and customer service skills who want to grow within a supportive and development-focused organisation.
