Here’s a clear summary of the job:
Customer Service Assistant – NorthLink Ferries (Stromness Ferry Terminal, Orkney)
This role involves working part-time (16 hours per week, evening shifts) in a busy ferry terminal providing customer service and support to passengers.
Key duties:
- Handling customer reservations via phone, email, and in person
- Assisting with passenger check-in and boarding
- Supporting smooth daily operations of the terminal
- Following health, safety, and environmental procedures
- Working as part of a team to ensure a positive passenger experience
Requirements:
- Strong customer service skills
- Good communication and teamwork abilities
- Basic computer and phone system use
- A positive, responsible, and proactive attitude
- Must be 18+ years old
What is offered:
- Competitive salary with annual reviews
- Pension scheme (up to 6%)
- 25 days annual leave plus bank holidays (pro rata)
- Health and wellbeing support (EAP, discounts, etc.)
- Training, development, and career progression opportunities
- Inclusive and supportive work environment
