Senior Operations Manager Vacancy at Bolt Tanzania
Senior Operations Manager Vacancy at Bolt Tanzania
About the Role
Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape – here’s your chance!
You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.
Main Tasks and Responsibilities
Driver Engagement, Retention & Growth
Lead driver engagement strategies to build an active, high-quality supply base; optimize onboarding, activation, and reactivation to achieve >90% MoM retention; and launch reward, support, and data-driven programs to improve performance, loyalty, and reduce churn.
Marketplace Performance & Unit Economics
Maximize Finished Rides while ensuring alignment with Payback and IRR targets; continuously monitor marketplace health and implement initiatives that improve efficiency and outcomes.
City-Level Operations & Execution
Own city-level performance by identifying blockers, defining solutions, and executing city-specific strategies in collaboration with cross-functional teams.
Supply–Demand Optimization
Optimize the balance between supply and demand to reduce cancellations, improve ETAs, and enhance overall marketplace reliability and quality.
Rider Growth & Experience
Drive growth in active riders and rides per user, improve rider retention and LTV through targeted engagement, category expansion, and close partnership with Marketing on demand-side campaigns.
Risk, Safety & Compliance
Lead safety initiatives in collaboration with government, LATRA, and law enforcement; ensure compliance with local laws and policies including tax reporting; and mitigate risks by maintaining marketplace quality and trip authenticity.
About You
- Experience: 9+ years in operations, mobility, marketplace platforms, or logistics.
- Leadership: Proven track record leading large-scale operational or marketplace functions.
- Data-Driven: Strong analytical mindset with expert-level Excel or Google Sheets skills.
- Execution-Oriented: Strategic thinker who can drive measurable outcomes.
- Communication: Excellent verbal and written communication in English (Swahili a plus).
- Adaptable: Comfortable working in a fast-paced, evolving environment.
- Customer-Focused: Passion for improving the experience of both riders and drivers.
