Rotana Nafasi za Kazi Housekeeping Supervisor
We are seeking passionate and dynamic guest-focused Housekeeping professionals who take pride in delivering exceptional customer service and providing creative solutions to meet our guests’ needs.
As a Housekeeping Supervisor, you will be responsible for supervising the team of Housekeeping Attendants to achieve operational objectives, while ensuring that the hotel’s cleanliness and maintenance standards are met. Your role will include key responsibilities such as:
- Prepare job assignments for Housekeeping Attendants.
- Issue keys and supplies to Housekeeping Attendants.
- Take note of VIPs, Do Not Disturb, Sleep Out, and Double-Lock Rooms, and take appropriate action.
- Attend daily meetings and receive special instructions.
- Record check-outs before reporting them as vacant.
- Receive special requests from guests and carry them out.
- Inspect cleaned areas using a checklist to ensure cleaning is adequate, room supplies meet standards, and immediate repairs are reported.
- Complete reports and hand over found items to the Lost and Found department.
- Supervise cleaning of guest rooms, corridors, and stairwells.
- Train and assist Housekeeping Attendants and provide feedback on performance to the Superior.
- Assist with inventory management and ensure all housekeeping machines and equipment are properly handled and maintained.
Education, Qualifications & Experience
A degree in hospitality with prior experience in the Housekeeping Department within a hotel is required. Strong written and verbal English communication skills, as well as excellent interpersonal and problem-solving abilities, are essential. Computer literacy and prior experience with Opera are considered an advantage.
