Position: Villa & Airbnb Operations Manager
Location: Nungwi & Kendwa, Zanzibar
Accommodation provided —
Full-time on-site
Fluent English required
ABOUT THE ROLE
We are looking for a highly experienced and self-driven professional to oversee the full operations of two premium Airbnb villas located in Nungwi and Kendwa, Zanzibar. This is a hands-on management position requiring exceptional organisational skills, genuine hospitality instincts, and a solid track record in short-term rental or hotel operations. You will be the single point of contact for everything — from the first guest message online to the final farewell on checkout day.
Villa & Airbnb Operations Manager at My Zanzibar
KEY RESPONSIBILITIES
- Manage all guest communications via the Airbnb platform: pre-booking inquiries, reservation confirmations, pre-arrival coordination, and post-stay follow-ups.
- Organise and oversee guest transfers, airport pickups, and local logistics upon arrival.
- Welcome guests on-site, conduct property orientations, and ensure a smooth, memorable check-in experience.
- Handle all on-site guest requests, complaints, and service issues with professionalism and efficiency.
- Supervise and coordinate household staff (housekeepers, gardeners, security, etc.) across both properties.
- Maintain the highest standards of cleanliness, maintenance, and presentation at all times.
- Monitor property conditions, coordinate repairs, and manage preventive maintenance schedules.
- Ensure the surrounding environment (gardens, outdoor areas, pool, etc.) is always in excellent condition.
- Manage supplies, inventories, and vendor relationships for both villas
WHAT WE ARE LOOKING FOR
- Demonstrated experience in Airbnb property management, villa operations, boutique hospitality, or a directly related field this is non-negotiable.
- Fluent English, both written and spoken, for daily guest communication on international platforms.
- Strong interpersonal skills: warm, service-oriented, and genuinely attentive to guest satisfaction.
- Proven ability to manage staff, coordinate multiple tasks simultaneously, and work autonomously.
- Good knowledge of the Zanzibar region is a significant advantage.
- Reliability, discretion, and a high sense of professional responsibility
HOW TO APPLY
Please send your CV along with a short cover letter detailing your relevant experience in property or hospitality management. Include any references or reviews from previous rental or hotel positions if available. Applications without a demonstrated professional background will not be considered.
Please send your CV, cover letter, and professional certificates to: christophe.hil@gmail.com
