Mwanga Hakika Bank Limited Job Vacancies June 2026
Officer – Branch Coordination & Quality Control Job Opportunity
Are you looking to build your career in banking operations, internal controls, and compliance? A great opportunity is available for the position of Officer – Branch Coordination & Quality Control. This role is ideal for graduates who want to gain experience in branch operations, risk management, quality control, and regulatory compliance within the banking sector.
The successful candidate will support the bank’s internal control framework by carrying out branch control reviews, monitoring operational activities, and ensuring compliance with bank policies, procedures, and regulatory requirements. The position also plays a key role in identifying operational exceptions, escalating issues for corrective action, and promoting a strong risk and compliance culture across branches and Head Office operations.
Key Responsibilities
- Review all areas identified in the Branch and Head Office Control Checklist and report findings to management.
- Conduct daily reviews of branch general ledger accounts and support branches in resolving identified exceptions.
- Monitor timely submission of returns to regulators and other relevant authorities.
- Perform daily monitoring of Vault and ATM positions and escalate any deviations.
- Participate in branch visits and physical reviews to ensure compliance with internal controls and operational procedures.
- Review branch compliance reports and highlight significant issues requiring management attention.
- Monitor reconciliations under the Operations Department and follow up on outstanding items.
- Support Risk and Compliance teams on regulatory and statutory compliance matters.
- Follow up on audit findings and ensure timely closure of Risk and Compliance issues.
- Review customer onboarding activities to ensure compliance with internal policies and procedures.
- Maintain proper records of control reviews, exceptions, and corrective actions.
- Perform any additional duties assigned by management.
Qualifications Required
Applicants should possess:
- A Bachelor’s Degree in Business Administration, Banking, Finance, Accounting, Economics, or other related business fields.
- 0–1 year of experience in a banking operations environment, either at branch or Head Office level.
Skills and Competencies
The ideal candidate should have:
- Knowledge of banking operations, including branch and centralized operations.
- General understanding of the banking industry.
- Awareness of risk management and compliance practices.
- Strong attention to detail.
- Good report-writing and documentation skills.
- Basic understanding of banking regulations and regulatory requirements.
- Ability to identify operational issues and support corrective actions.
- Strong organizational and communication skills.
Why This Role Matters
The Officer – Branch Coordination & Quality Control position helps ensure operational excellence, regulatory compliance, effective risk management, and strong internal controls across the banking network. It is an excellent opportunity for professionals seeking to develop their careers in banking operations, compliance, audit support, and quality assurance.
Assistant Manager – Branch Coordination & Quality Control
Are you an experienced banking professional with strong knowledge of branch operations, internal controls, and regulatory compliance? An exciting opportunity is available for the position of Assistant Manager – Branch Coordination & Quality Control. This role is designed for professionals who can strengthen operational controls, ensure compliance with banking regulations, and support quality assurance across branch and Head Office operations.
The successful candidate will play a key role in supporting the bank’s internal control framework by coordinating branch control activities, monitoring operational processes, identifying control weaknesses, and recommending corrective actions. The position also promotes a strong risk and compliance culture while ensuring adherence to bank policies, procedures, and regulatory requirements.
Key Responsibilities
- Review all areas identified in the Branch and Head Office Control Checklist and provide updates to the Head of Operations & Service Excellence.
- Conduct daily reviews of branch general ledger accounts and report exceptions.
- Support branches and operational units in resolving general ledger discrepancies and outstanding issues.
- Ensure all returns and reports submitted to regulators and other authorities are completed accurately and on time.
- Monitor daily Vault and ATM positions and limits to ensure compliance with operational standards.
- Conduct branch visits and physical reviews to assess compliance with internal controls and established procedures.
- Review critical branch compliance reports and escalate significant issues where necessary.
- Monitor and follow up on all reconciliations under the Operations Department.
- Work closely with the Risk and Compliance Department on statutory and regulatory compliance matters affecting Branch and Head Office Operations.
- Follow up on the closure of audit findings, risk issues, and compliance observations.
- Review customer onboarding activities to ensure compliance with internal manuals, procedures, and regulatory requirements.
- Report onboarding exceptions and ensure corrective actions are implemented.
- Perform any other duties assigned by the Line Manager, Head of Operations, or Management.
Qualifications Required
Applicants should possess:
- A Bachelor’s Degree in Business Administration, Banking, Finance, Accounting, Economics, or another related business field.
Experience Required
- Between 5 and 10 years of experience in a banking operations environment, including Branch and Head Office Operations.
Required Skills and Competencies
The ideal candidate should demonstrate:
- Strong knowledge of banking operations, including branch and centralized operations.
- Good understanding of the banking industry and operational processes.
- Strong commitment to risk management and compliance culture.
- Excellent attention to detail and accuracy.
- Strong report-writing and analytical skills.
- Ability to identify operational risks and implement corrective measures.
- Effective communication and stakeholder management skills.
- Strong organizational and problem-solving abilities.
- Ability to work under pressure and meet deadlines.
Why This Role Is Important
The Assistant Manager – Branch Coordination & Quality Control position helps ensure operational efficiency, regulatory compliance, strong internal controls, and effective risk management throughout the bank. The role contributes significantly to maintaining high operational standards while supporting sustainable growth and service excellence across branch and Head Office operations.
